FAQ

 

TIME IT TAKES TO RECEIVE ORDER
All candles are hand poured to order. Please allow 1-2 weeks in case of busy periods for your delivery. If you are needing your order before a certain date please email us. Shipping times can vary depending on location.
WHY SOY
Soy wax is all natural being made from vegetable oil (soybean). Being naturally biodegradable, soy wax is non-toxic and burns cleaner than paraffin. In addition to a cleaner burn, soy wax burns evenly, slower and cooler than paraffin wax leaving minimal excess wax inside the jars and creates a safer and longer burning candle. Soy wax candles are much healthier for humans, pets, and the environment.
WHOLESALE
Wholesale pricing is available for stockist of The Wick Label Products. To enquire about becoming a stockist please email thewicklabel@outlook.com.au
RETURN/REFUND POLICY
Returns are accepted provided the Product is in its original condition as well as the packaging. Refunds are provided if the Product is clearly faulty or damaged. The cost of return postage is the responsibility of the buyer. Items can not be returned or refunded if they have been used.